Refund Policy

Here's how refunds work here at The Animation Society:

General Rules
Refunds are granted on a case-by-case basis and requests must be made within 14 days from the purchase date. After this period, we can no longer approve any refunds.

Reasoning for a refund requests could include:

• The course material does not reflect what was originally desired
• Inability to access lesson materials due to hardware or software issues
• Inability to access lesson materials due to internet connectivity issues
• Significant financial hardship

*New students should ensure they can follow each lesson by installing and running the recommended software well ahead of the 14-day refund request deadline.

 
These conditions pertain to purchases of both Journey's and individual Lesson Blocks, and are ineligible for a refund if:

• It was purchased at a discount or part of a promotion
• It was purchased with any type of coupon
• It was purchased at full price and then went on sale (it is not possible to be refunded the difference).

Process
Submit your refund request via email at [email protected] providing the
following details:

• The full name you are registered with on The Animation Society website
• The email you are currently registered with
• The name of the journey / lesson block you are requesting a refund for
• The purchase date
• The reason for the request (this will be determined on a case-by-case basis)

 After your request, we will confirm the submitted information and determine if you are eligible for a refund based on the conditions listed above. Refunds are typically processed within 3 business days.

The original payment method will be used to administer any refund, however we reserve the right to pay out your funds through an alternative method if deemed necessary.

Note, when a refund is approved, you will lose access to all lesson materials pertaining to that refund and your account may be deleted.